Overview
At ShipWisely, we value your satisfaction with our software. If you are not completely satisfied with our service, you may request a refund within 30 days of your purchase. We want to ensure a smooth and risk-free experience for our customers.
Eligibility for Refunds
To be eligible for a refund, please note the following conditions:
- Timing: Refund requests must be made within 30 days of the original (first) purchase/subscription date, and can be done only for the first month of subscription.
- Contact Us: Before requesting a refund, you must contact us by sending an email to [email protected] to express your dissatisfaction and the reason for the refund request.
- No Questions Asked: We offer a “no questions asked” refund policy. You are not required to provide a detailed explanation for your dissatisfaction, but we would appreciate it if you could tell us the reason and how we can improve.
Refund Process
Once we receive your refund request, we will process it promptly. Here’s how the refund process works:
- Request: Send an email to [email protected] stating your desire for a refund.
- Confirmation: We will acknowledge your refund request via email to confirm that we have received it.
- Processing: Refunds will be processed within 20 business days from the date of your refund request. Please allow some time for the refund to reflect in your account.
Refund Options
We offer two refund options:
- Credits: You can choose to receive a refund in the form of credits. These credits can be used for future purchases of our software.
- Money: Alternatively, you can opt for a monetary refund, which will be issued to the original payment method used during the purchase. Please note that processing times for monetary refunds may vary depending on your payment provider.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact our customer support team at [email protected].
Note: This refund policy is subject to change at our discretion. Please review this policy periodically for any updates.
